Shipping Policy

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.

At ScalpHero, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the world and make sure that you deserve the most quality levels of responsiveness at any time.

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

  1. Shipping Charges

Shipping costs are charged based on the destination address and order size. The ScalpHero company reserves the right to modify its prices at any time. Naturally, the products ordered are invoiced at the price in effect when the order is placed.

What are your Shipping Methods, prices and delivery times?

FREE SHIPPING [0.00 USD]:

  • Cut Off Time - 11am (EST) 

  • Handling time - 1-2 Business days (Mon-Fri) 

Delivery time for Free Shipping:

  • United States: 5-8 business days

  • Canada: 5-10 business days

  • United Kingdom: 5-8 business days

  • Europe: 5-10 business days

  • Australia: 5-10 business days

  • New Zealand: 5-12 business days

  • Other countries: 10-20 business days.

PRIORITY PROCESSING + INSURED SHIPPING [4.99 USD]:

  • Cut Off Time - 11am (EST) 

  • Handling time - 1 Business day (Mon-Fri) 

Delivery time for Priority Processing + Insured Shipping:

  • United States: 5-8 business days

  • Canada: 5-10 business days

  • United Kingdom: 5-8 business days

  • Europe: 5-10 business days

  • Australia: 5-10 business days

  • New Zealand: 5-12 business days

  • Other countries: 10-20 business days.

2. Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mis priced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether the order has been confirmed, and your credit card charged. Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

3. What happens after I place an order?

You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 Business days (not including holidays). Please check your spam folder for the confirmation email if you don't see it in your inbox. If you don't receive a confirmation email, please email support@scalphero.co with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

4. How do I check the status of my order?

Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email support@scalphero.co  and we will assist you from there.

Contact Us:

Address: 7901 4th Street North, St. Petersburg, FL 33702, United States
E-mail: support@scalphero.co
Phone: +1 305-417-4320
Working Hours: Mon-Fri: 8am–5pm